Incidents
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INC0001002
Incident
P1 Critical
New
Payment Gateway returning 504 at checkout
Service Desk
Unassigned
Payment Gateway
On track
Jun 25, 08:18
INC0001001
Incident
P1 Critical
In Progress
Email delivery delayed for all staff
Service Desk
Sam Cho
Email Service
On track
Jun 25, 07:54
INC0001007
Incident
P2 High
Assigned
File share read-only for Finance
Platform
Will Frey
File Storage
On track
Jun 25, 07:44
INC0001003
Incident
P2 High
On Hold
VPN down for remote office
Network
Lena Park
VPN Service
On track
Jun 25, 06:24
INC0001008
Incident
P3 Moderate
New
Intermittent 500s on web-prod-01
Platform
Unassigned
web-prod-01
On track
Jun 25, 07:24
INC0001004
Incident
P3 Moderate
In Progress
CRM export drops the last column
Application Support
Priya Nair
CRM Application
On track
Jun 25, 01:44
INC0001006
Incident
P5 Planning
New
Reports page loads slowly
Application Support
Unassigned
CRM Application
On track
Jun 24, 16:24
INC0001009
Incident
P1 Critical
Closed
Database failover alert (resolved)
Database
DBA Team
db-prod-primary
Met
Jun 24, 00:24
INC0001005
Incident
P3 Moderate
Resolved
User cannot sign in via SSO
Service Desk
Ana Vidal
Auth / SSO
Met
Jun 24, 22:24