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INC0001002
Incident
P1 Critical
New
Payment Gateway returning 504 at checkout
Service Desk
Unassigned
Payment Gateway
On track
Jun 25, 07:14
INC0001001
Incident
P1 Critical
In Progress
Email delivery delayed for all staff
Service Desk
Sam Cho
Email Service
On track
Jun 25, 06:50
CHG0001001
Change
P1 Critical
Authorize
Increase Payment Gateway connection pool
Change Management
Priya Nair
Payment Gateway
Breached
Jun 25, 06:00
PRB0001002
Problem
P1 Critical
Assigned
Payment Gateway connection-pool exhaustion
Application Support
Priya Nair
Payment Gateway
Breached
Jun 25, 04:00
REQ0001004
Service Request
P2 High
New
VPN access for contractor
Security
Unassigned
VPN Service
On track
Jun 25, 07:00
INC0001007
Incident
P2 High
Assigned
File share read-only for Finance
Platform
Will Frey
File Storage
On track
Jun 25, 06:40
INC0001003
Incident
P2 High
On Hold
VPN down for remote office
Network
Lena Park
VPN Service
On track
Jun 25, 05:20
CHG0001004
Change
P2 High
Assess
Core switch firmware upgrade
Network
Lena Park
core-switch-a
Breached
Jun 25, 04:40
PRB0001001
Problem
P2 High
In Progress
Recurring email delivery delays at peak
Application Support
Sam Cho
Email Service
Breached
Jun 25, 01:20
CHG0001003
Change
P3 Moderate
Implement
Rotate TLS certificate — Email Service
Platform
Sam Cho
Email Service
On track
Jun 25, 06:40
INC0001008
Incident
P3 Moderate
New
Intermittent 500s on web-prod-01
Platform
Unassigned
web-prod-01
On track
Jun 25, 06:20
REQ0001002
Service Request
P3 Moderate
New
Access to CRM for Marketing team
Service Desk
Unassigned
CRM Application
On track
Jun 25, 05:00
INC0001004
Incident
P3 Moderate
In Progress
CRM export drops the last column
Application Support
Priya Nair
CRM Application
On track
Jun 25, 00:40
CHG0001005
Change
P4 Low
New
Add read replica to db-prod-primary
Database
DBA Team
db-prod-primary
On track
Jun 25, 07:00
REQ0001001
Service Request
P4 Low
Assigned
New laptop for new hire
Field Services
Kai Brandt
—
On track
Jun 25, 05:40
CHG0001002
Change
P4 Low
Scheduled
Quarterly OS patching — web tier
Platform
Will Frey
web-prod-01
On track
Jun 24, 23:20
REQ0001003
Service Request
P5 Planning
In Progress
Install Adobe license
Service Desk
Ana Vidal
—
On track
Jun 25, 03:20
INC0001006
Incident
P5 Planning
New
Reports page loads slowly
Application Support
Unassigned
CRM Application
On track
Jun 24, 15:20
CHG0001006
Change
P1 Critical
Review
Emergency: block malicious IP range
Security
Lena Park
core-switch-a
Met
Jun 24, 21:20
INC0001009
Incident
P1 Critical
Closed
Database failover alert (resolved)
Database
DBA Team
db-prod-primary
Met
Jun 23, 23:20
INC0001005
Incident
P3 Moderate
Resolved
User cannot sign in via SSO
Service Desk
Ana Vidal
Auth / SSO
Met
Jun 24, 21:20
PRB0001003
Problem
P4 Low
Resolved
CRM export column truncation
Application Support
Priya Nair
CRM Application
Met
Jun 24, 11:20
REQ0001006
Service Request
P4 Low
Closed
Increase storage quota
Platform
Will Frey
File Storage
Met
Jun 24, 07:20
REQ0001005
Service Request
P5 Planning
Resolved
Shared mailbox for support@
Service Desk
Sam Cho
Email Service
Met
Jun 24, 18:00