CMDB

Configuration items and the records affecting each — the service map behind the tickets.

Email Service

BusinessService · Collaboration

Operational

3 open · 4 total record(s)

INC0001001 Email delivery delayed for all staff P1 PRB0001001 Recurring email delivery delays at peak P2 CHG0001003 Rotate TLS certificate — Email Service P3 REQ0001005 Shared mailbox for support@ P5

Payment Gateway

BusinessService · Commerce

Degraded

3 open · 3 total record(s)

INC0001002 Payment Gateway returning 504 at checkout P1 PRB0001002 Payment Gateway connection-pool exhaustion P1 CHG0001001 Increase Payment Gateway connection pool P1

CRM Application

Application · Sales Ops

Operational

3 open · 4 total record(s)

INC0001004 CRM export drops the last column P3 REQ0001002 Access to CRM for Marketing team P3 INC0001006 Reports page loads slowly P5 PRB0001003 CRM export column truncation P4

Auth / SSO

BusinessService · Security

Operational

0 open · 1 total record(s)

INC0001005 User cannot sign in via SSO P3

VPN Service

BusinessService · Network

Down

2 open · 2 total record(s)

INC0001003 VPN down for remote office P2 REQ0001004 VPN access for contractor P2

db-prod-primary

Database · DBA Team

Operational

1 open · 2 total record(s)

CHG0001005 Add read replica to db-prod-primary P4 INC0001009 Database failover alert (resolved) P1

web-prod-01

Server · Platform

Operational

2 open · 2 total record(s)

INC0001008 Intermittent 500s on web-prod-01 P3 CHG0001002 Quarterly OS patching — web tier P4

core-switch-a

NetworkDevice · Network

Maintenance

1 open · 2 total record(s)

CHG0001004 Core switch firmware upgrade P2 CHG0001006 Emergency: block malicious IP range P1

HR Portal

Application · People Ops

Operational

0 open · 0 total record(s)

No records.

File Storage

BusinessService · Platform

Operational

1 open · 2 total record(s)

INC0001007 File share read-only for Finance P2 REQ0001006 Increase storage quota P4