Service Desk
ITIL incidents, requests, problems & changes — priority from the Impact × Urgency matrix, with live SLA tracking.
22
Open
4
SLA breached
2
SLA at risk
5
P1 critical open
78%
SLA compliance
Open by priority
Records by practice
- Incident — 36.4%
- Service Request — 22.7%
- Problem — 13.6%
- Change — 27.3%